MELAGIO Warranty Policy

Last updated: March 1, 2025

At MELAGIO, we take pride in the quality of our products and want every purchase to be a great experience. If there’s ever an issue with your product, we’re committed to making things right.

1-Year Warranty Coverage

This warranty applies only to the original purchaser of any product bought directly from MELAGIO via our official website (www.melagio.com). Proof of purchase is required for eligibility.

Note: This warranty does not cover Clearance Items (marked as Clearance on our website).

Duration of Warranty

Each MELAGIO product comes with a 1-year limited warranty, starting from the date you receive your order.

If any item is repaired or replaced under this warranty, it will be covered only for the remainder of the original warranty period.

Covered Under Warranty

Our warranty covers defects in materials and workmanship under normal use during the warranty period, as long as the given instructions are followed. Examples of defects include:

  • Broken components or hardware

  • Obvious stains

  • Functional defects

  • Significant misalignment affecting usability

  • Unintended tears or splits in fabrics or leathers (not caused by misuse)

Note: Natural materials like wood and leather may show variations, such as irregular distressing, color fluctuations, or sporadic oxidations. These features are not considered defects—they add to the unique beauty of the material.

What We’ll Do

Once we confirm a defect covered by the warranty, we will:

  • Repair the defective part/product using new or refurbished parts

  • Replace the defective part/product with a new or refurbished equivalent

  • Offer a partial refund based on our assessment

Exclusions

Our warranty does not cover:

  • Normal wear and tear

  • Damage due to neglect, accidents, or exposure to extreme conditions (heat, cold, sunlight, moisture, etc.)

  • Damage from external causes like scratches, burns, or indentations

  • Unauthorized repairs, alterations, or commercial/institutional use

  • Minor imperfections that don’t affect functionality

How to Request Warranty Support

To use your warranty, contact us at support@melagio.com with:

  • Details of the issue

  • Proof of purchase (order number, transaction details)

  • Images/videos of the product issue

Once we receive your request, our customer service team will respond within 48 hours to assist you further.

Customer Support Contact Information

Email: support@melagio.com

We’re here to help and look forward to ensuring you’re fully satisfied with your MELAGIO product!